Course Purchases

Online Courses

Our online courses are non refundable. It is up to you to check with your insurers and licensing that you will be covered prior to purchasing. We accept no responsibilty for this.

Materials are not to be shared or copied

Login to your course is for your sole use only and not to be shared

In Person Courses

Upon booking your course the full fee is non refundable after 14 days and non transferable. Upon access to our course portal login, any outstanding course fee will be due in full 7 days prior to your practical course whether you attend or not. Your course downpayment will be retained. Any split payments via methods such as Klarna will be retained without refund and will continue to be due, as contracted. Failure to pay will result in action being taken and any late payment fees may incur additional costs.

The remainder payment must be paid seven days prior to your course practical date.  If for any reason we had to cancel a date, every effort would be made to re-book another date. If for any reason you do not show up to the course, you will be billed the full amount. Course fees are non refundable. If for any circumstance we could not offer the full qualification and had to cancel; you would be given a partial refund. Travel and accommodation charges will apply for visits to onsite training locations. 

Product Purchases

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products i.e our courses
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 14A Deben Mill Business Centre Old Maltings Approach Woodbridge IP12 1BL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at enquiries@ostarawellbeing.com for questions related to refunds and returns.

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