Coronavirus (COVID-19) Infection Prevention & Control Policy

Our priority is to keep you as safe as possible, and prior to re-opening the salon we have implemented a number of changes which we would like to make you aware of. During the time we have been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.

Booking Appointments

If I/any of our staff feel ill or have symptoms of C0VlD-19, I / they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund / voucher.

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/ other.

Visiting the Salon/Home Visits

For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up too early for appointments as this may mean that you come into contact with other clients who are just leaving.

We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 

Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.

If we are coming for a mobile visit we need access to wash our hands. We will have disinfectant for our equipment and PPE.

We will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit the salon and during your treatment is this is appropriate.

Please don’t be surprised or upset if I/our staff use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.

We can confirm that the laundering of salon towels and uniforms is a priority we can assure you that all salon laundry is washed at 60 degrees C

All disposable items are bagged and safely removed from the treatment area every day

Our treatments

We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely as long as we are adhering to government guidelines and updates.

During your treatment

I/our staff understand the importance of hand hygiene and we will ensure that I/we wash our hands in according with NHS recommendations before the start of your treatment.

I/We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me/us know and I/we will do what I/we can to satisfy you.

Please bring your own bottles/cups for water as this will minimise the risk of spreading the virus.

After the treatment

In order to avoid handling of cash, we would prefer if you could pay for your treatment in advance using bank transfers / Paypal.

All of these procedures have been implemented for your safety and mine / that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.

Data Protection & GDPR Policy

Ostara Wellbeing is required by law to document what personal information I/we keep for all clients.

At the time of booking your appointment I/we will take your name and a contact telephone number.

At your appointment I/we will take your name and telephone number with your consent and any medical history which you feel is relevant and that may impact on the suitability of the treatment being performed.

All future clients will have a treatment record card which records all the information above plus the treatment you are receiving and the date of that treatment. These record cards are kept in a locked secure file.

I/we am required to keep this information for legal and insurance purposes. All information is kept for a period of 7 years from initial communication after which it will be securely destroyed unless you are still a client of mine. You do have the right to see any information I keep and you can request that any data be changed or securely destroyed. If however you do request that records be destroyed I/we will no longer be able to carry out any treatments for you.

I/we do not use the information for anything other than to contact you regarding your appointment or to email our newsletter with offers and updates. I/we only send out newsletters and offers to customers who have opted to receive them and signed up in salon or been in contact with us via email to request to be added to our mailing list.  
However I/we take this opportunity to let you know that you can easily unsubscribe from our list using the link in the email footer.  This link appears in all emails we send to you, so that you can easily opt out in future if you wish to do so.

I/we will not pass our personal information to any third party.

I/we will not use your personal information for marketing purposes although I/we would like to publish pictures of the work I/we have completed e.g. before & afters. Your face will be cropped and no names used. You have the right to share your photos with my business page and know that this is your decision; therefore you have consented for that photo to be visible.

Any information given to me/us via the message service on our Facebook Page is only accessible by myself/my team. You may request that once I/we have written your details on your record card that I/we delete any message which contains your personal information.

Any information you have given me/us via text message on our  phone is accessible only by ourselves. You may request that these text messages are deleted once I/we have written the information on your record card.