Ostara Aesthetics Savings Club -
Terms & Conditions
Ostara Wellbeing Aesthetics Savings Club – Terms & Conditions
Last updated: 30/10/2026
These Terms & Conditions govern your participation in the Ostara Wellbeing Limited Aesthetics Savings Club (“the Club”), a membership plan that allows you to make monthly prepayments to build redeemable treatment credits.
By signing up, you agree to be bound by these T&Cs.
1. Membership Overview
1.1 The Club is a prepayment loyalty scheme for future aesthetic treatments at Ostara Wellbeing Limited.
1.2 You choose a monthly payment tier (£50 or £100) via Direct Debit.
1.3 Each payment is credited to your Club Account as Treatment Credits (£1 paid = £1 credit).
1.4 Bonus Discount:
- £50/month tier = 5% discount on treatments when redeemed.
- £100/month tier = 10% discount on these treatments.
1.5 Credits have no cash value, are non-transferable, and cannot be withdrawn.
2. Joining the Club
2.1 You must be 18+ and a UK resident with a valid UK bank account.
2.2 Signup is online at www.ostarawellbeing.com/savings-club or in-clinic.
2.3 You authorise GoCardless to collect your chosen monthly amount via Direct Debit under the Direct Debit Guarantee.
2.4 Minimum Term: 6 months. Early cancellation incurs a £25 admin fee (see 6.2).
3. Using Your Credits
3.1 Credits can only be redeemed for treatments listed on our price list.
3.2 Full Payment Required at Booking:
- You must have sufficient credits to cover the full treatment cost (after any Club discount), OR
- Pay the shortfall at the time of booking via card, bank transfer, or one-off Direct Debit.
Example: £300 treatment, £50 credit, 5% discount → £285 total. You pay £235 at booking; £50 credit is deducted.
3.3 No treatment will be provided on credit or “pay later” terms.
3.4 Credits are applied after any Club discount is calculated.
4. Booking & Cancellation Policy
- Appointments must be booked via our online system or in-clinic.
- 48+ hours notice → full credit refund or cash refund of any shortfall paid.
- <48 hours or no-show → 50% of treatment fee forfeited (deducted from credits or charged to card).
- We reserve the right to reschedule for clinical or operational reasons with full credit carry-over.
5. Credit Expiry & Inactivity
- Credits expire 24 months from the date of the last payment or redemption.
- If your membership lapses (no payment for 60 days), credits remain usable for 12 months, then expire.
- Expired credits are forfeited with no refund.
6. Cancelling Your Membership
- Cooling-Off Period (Online/Distance Signups): 14 days from signup → full refund of all payments (minus any treatments already received). Notify us in writing: enquiries@ostarawellbeing.com.
- After Minimum Term (6 months): Cancel anytime with 7 days’ written notice. Future Direct Debits stop; existing credits remain (subject to expiry). No cash refund of unused credits.
- Early Cancellation (before 6 months): £25 admin fee + any treatments received at full (non-discounted) price will be invoiced.
7. Payments & Direct Debit
- Payments are collected initially straight away and then on the 1st or 15th of each month via GoCardless (Bacs-approved).
- You will receive advance notice of each payment.
- Failed Payments: £10 admin fee per failed attempt; access to credits suspended until resolved.
- Protected by the Direct Debit Guarantee – full refund for any erroneous charges.
8. Refunds & Complaints
- No cash refunds for unused credits except within the 14-day cooling-off period or if we cancel your membership without cause (pro-rata refund).
- Treatment not as described? Contact us within 14 days for remedy (Consumer Rights Act 2015).
- Complaints: enquiries@ostarawellbeing.com → response within 7 working days.
9. Liability & Insurance
- We hold professional indemnity insurance.
- Your prepayments are ring-fenced as deferred revenue – not client money under FCA rules.
- Our liability is limited to the value of credits in your account.
10. Data Protection (GDPR)
- We process your data to manage your membership and payments.
- GoCardless processes bank details securely (you consent via mandate).
- See our Privacy Policy for more.
11. Changes to Terms
- We may update these T&Cs with 30 days’ notice (email/website).
- Continued membership = acceptance of changes.
12. Governing Law
- England & Wales (or Northern Ireland if clinic is in NI).
- Disputes: small claims or mediation first.
Contact
Email: enquiries@ostarawellbeing.com
Phone: 01394 834457
Website: www.ostarawellbeing.com
Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If an error is made, you are entitled to a full and immediate refund.
- You can cancel a Direct Debit at any time by contacting your bank.
